Tuesday, September 20, 2011

Free shoes? Doubtful..

I just spotted a bargain at Ozbargains. Paul's Warehouse having a sale where Asics runners are $0 + 10 delivery.

Surely it's an error on the website but I bought two just in case.  After all it's 'buy one get one free'.

Will they honour this purchase? Doubtful...

UPDATE: Just received this email..

Dear valued customer,
Unfortunately overnight on the 19/09/11 our website www.paulswarehouse.com.au had a computer malfunction that reduced Asics footwear to $0. This was totally out of our control and we were unaware it happened until this morning. We are writing to inform you that this stock is not available for $0 and we will be refunding your $10 shipping as soon as possible.
We sincerely apologise for any inconvenience caused and appreciate your understanding.
Your Paul's Warehouse team

Oh well, it was worth a try!

UPDATE 2:

Just got this follow up email..

Dear Valued Customer,
We appreciate your patience and understanding in regards to our pricing inconsistency, which took place on 19th September.
We wish to notify you that your order has been cancelled and the appropriate shipping fee reminiscent on your order has been refunded in full as of 21st September.
Pauls Warehouse is at no time in possession of credit card details, as the purchase takes place online and in real time via our merchant account with St George Bank.
In order for us to have processed the refund, the Credit Card number was neither required nor viewable to us, but only the transaction number was used to complete the refund.
Our website is fully automated and connected to our inventory system like most eCommerce systems online today. During an automated update process which took place over night, a technical malfunction transpired after hours which resulted in specific Asics footwear models being wrongly priced at $0. The inconsistency was realized the morning of 20th September and immediately resolved.
Pauls Warehouse, in good faith and honesty, sincerely apologizes for the inconvenience caused and is offering you a one-time only 30% discount off RRP on NEW ARRIVAL items and further 10% off our BUY ONE GET ONE FREE range.
In order to receive this discount, please order online and send us a copy of this email to orders(at)paulswarehouse.com.au. We will then refund you the appropriate difference.
Your Paul's Warehouse team


Very nice of them (and good marketing) but as I was just a no-good bargain hunter and not really that interested in actually paying for shoes I don't think I'll take them up on it.

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